Refund policy

1. REFUND & RETURNS POLICY

Chrome Cowgirl Returns Policy

We want you to love your nails. If something isn't right, here's how returns and refunds work.

Change of mind (unopened sets). You may return any unopened, unused set in its original sealed packaging within 7 days of delivery, in line with the Electronic Communications and Transactions Act (ECTA). To start a return, email hello@chromecowgirl.co.za with your order number. Return shipping for change-of-mind returns is for your account. Once we receive and inspect the set, we'll refund the product price to your original payment method within 7 business days.

Opened sets. For hygiene reasons, we can't accept returns of opened or used nail wrap sets. Each set is a personal-care product and once the seal is broken it can't be resold.

Faulty, damaged or incorrect items. If your order arrives damaged, defective, or isn't what you ordered, email hello@chromecowgirl.co.za within 7 days of delivery with your order number and a photo of the issue. We'll replace the item or refund you in full, including any return shipping — this is on us. Nothing in this policy limits your rights under the Consumer Protection Act, which protects you against defective goods for 6 months from delivery. 

Refund processing. Approved refunds are processed to your original payment method. Depending on your bank, funds may take 5–10 business days to reflect.

Sale items and bundles. Bundle returns are handled per item on the same terms above; refunds on partial bundle returns are calculated at the effective per-set bundle price.

Questions? Email hello@chromecowgirl.co.za — we're quick to respond and we'd rather fix something than have you stuck with nails you're not happy with.